Learn how AirBot collects, uses, and protects your data when using our AI-powered guest messaging platform.

1. Information We Collect

We collect the following categories of data: 1.1 Information You Provide: • Name, email address, business contact info • Login credentials and team member details • Billing and payment information • Support requests and communication history 1.2 Automatically Collected Data: • Log data (IP address, browser type, usage timestamps) • Device information (OS, device type) • Usage data (features accessed, session activity) • Cookies and tracking data (see our Cookie Policy) 1.3 Data from Third Parties: • PMS providers (e.g., Hostaway) – guest info, calendar events, listings • Communication APIs (e.g., WhatsApp, Email, SMS) • LLM providers (e.g., OpenAI) – data used to generate guest responses

2. How We Use Your Data

We use your data to: • Operate, maintain, and improve the AirBot platform • Authenticate users and manage account access • Deliver AI-generated responses to guest inquiries • Process payments and manage subscriptions • Provide customer support and troubleshoot issues • Notify you of updates, new features, and promotional offers

3. Legal Basis for Processing (GDPR)

If you are located in the EEA or UK, we process your personal data under the following legal bases: • Performance of a contract (e.g., to provide services) • Legal obligations (e.g., tax compliance) • Legitimate interests (e.g., improving our services) • Consent (e.g., marketing emails)

4. Sharing Your Data

We share your data with: • Third-party service providers (e.g., payment processors, analytics providers) • PMS partners and APIs (e.g., Hostaway) • AI model providers (e.g., OpenAI) • Communication platforms (e.g., Resend, WhatsApp) We ensure all partners are GDPR/CCPA-compliant and bound by confidentiality obligations.

5. Data Retention

We retain your personal data as long as necessary for: • Providing the service • Complying with legal and regulatory obligations • Resolving disputes Data is securely deleted or anonymized after the retention period.

6. Data Security

We employ industry-standard security measures, including: • Encryption of data in transit and at rest • Role-based access controls • Regular security audits and penetration testing • Strict internal access protocols

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to: • Access, correct, or delete your personal data • Object to or restrict processing • Withdraw consent at any time • Lodge a complaint with a supervisory authority To exercise these rights, contact us at support@myairbot.ai.

8. Cookies & Tracking

We use cookies and similar technologies to: • Remember user preferences • Track usage patterns for analytics • Customize the user experience Refer to our Cookie Policy for more information.

9. International Transfers

We may transfer your data outside of your country for processing (e.g., to U.S.-based servers or providers). We ensure such transfers are protected by standard contractual clauses or equivalent safeguards.

10. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. If material changes are made, we will notify you by email or through the app.